What format are the videos in?
Unless otherwise noted , videos are in quicktime format using Photo- JPEG compression. This compression format is used by many of the top online stock companies because it is nearly universally compatible with most non-linear editing applications and it has an excellent compression to size ratio. After Effects templates are in .AEP format and can only be opened with a full version of After Effects.

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What software is compatible with your files?
(except for After Effects Templates) Our backgrounds are compatible with any video editing software that has the ability to import quicktime animation files and can perform chroma key removals. Our backgrounds are known to work with Adobe After Effects, Adobe Premiere, Adobe Premiere Elements, Final Cut Pro, Final Cut Express, Sony Vegas, Newtek Video Toaster, Tri-Caster, wirecast and any other chroma key enabled video editor. We have also had clients who have used iMovie and Windows Movie Maker, but this is generally a little more difficult to setup because these editors are designed to be as simple as possible.

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I need a file converted to something I can use, can you do that?
We would be happy to convert any file to whatever format you need (as long as we have the ability to compress using the format you need) free of charge. Also, if you need a file with the monitor green screens removed and would prefer an alpha version, just let us know. We generally don't offer these as downloads because the file sizes associated with pre-alpha footage is prohibitive.

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How soon can I get my files?
Files are immediately available for download upon payment confirmation. The only exception is the pick 5 combo deal, please allow a few hours for us to manually setup your download for this purchase.

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Help! I downloaded my videos and they aren't opening in quicktime!
We use a compression on our videos that allows the animations to retain as much information as possible and allow you to use them in just about every editing program out there. The downside, is that the file sizes tend to be rather large. Sometimes, while a user is downloading a large file, the server or your internet service provider can reset causing the file to become truncated and not work. If this happens to you, just shoot us a quick note to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . We have another way to send files to you that will work.

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What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express and Paypal. Our online transactions are 100% secure with 128 bit data encryption. We are also a Paypal Verfied Seller.

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What are the permitted uses for files purchased on virtualsetbackgrounds.com?

Permitted uses:
Personal use
Commercial use
Blog and podcast production
YouTube video blogging
Broadcast production
DVD productions
Student productions
Non-profit / church productions
Web/streaming and live production

Non-permitted uses:
Reproduction or redistribution of the original files in any way
Resale or sale of original or slightly altered files
Sale as a set or other package
Any illegal use or as a part of an illegal use under the laws in which you reside

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What is the resolution of your HD files? SD files?
HD files are rendered at 1920 x 1080 dimension and are compressed in Photo-JPEG format. Sd files are 720 x 480 Widescreen NTSC format compressed in Photo-JPEG format.

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I don't have the bandwidth to download all the files I want, can you send me cd with the files?
Yes, simply email us with the files you would like on your cd and we will take care of getting a cd/DVD sent out to you. We offer free shipping in the continental united states.

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OUR NO RISK GUARANTEE:
We want you to be completely satisfied with any purchase you make from us. If you are unable to get the file to work, or unable to download the file for some reason, we will refund 100% of your money to you within 5 days of purchase. Our aim is to create repeat customers and clients who would recommend us to their friends and collegues. Limited to 3 files or orders per customer. Excludes After Effects Projects.